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MOBILE APP

helping guests make confident decisions, faster + 1.5% LIFT IN CONVERSION

In-App Hotel Comparison Tool

1st In-App Hotel Comparison Tool for Hospitality

In-App Hotel Comparison Tool

1st In-App Hotel Comparison Tool for Hospitality

Introduced a native "Compare" feature within the IHG app—allowing users to view hotels side by side, compare amenities, and see map context all in one view.

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CHECKOUT SCALED FROM 300 TO 3K HOTELS NATIONWIDE + 45% ENGAGEMENT RATE

SCALING EFFICIENCY FROM 300 TO 3K HOTELS NATIONWIDE

SCALING EFFICIENCY FROM 300 TO 3K HOTELS NATIONWIDE

Streamlining the Mobile Checkout Experience

Streamlining the Mobile Checkout Experience

Streamlining the Mobile Checkout Experience

Digitized the checkout process within the IHG mobile app, enhancing the overall guest experience through an intuitive, frictionless flow.

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TRAVEL PLANNER BUILT 0-1 WITH GOOGLE GEMINI [IN BETA] 🔒

TRAVEL PLANNER BUILT 0-1 WITH GOOGLE GEMINI [IN BETA] 🔒 - CONTACT FOR DETAILS

BUILT 0-1 WITH GOOGLE GEMINI [IN BETA]

Personalizing Travel with GenAI 🔒

Personalizing Travel with GenAI 🔒

Personalizing Travel with GenAI 🔒

Led the design of a GenAI-powered travel planner, personalizing the guest experience by automating itinerary creation based on individual preferences.

COMING SOON

BUILT 0-1 WITH GOOGLE GEMINI
[IN BETA] 🔒

Personalizing Travel with GenAI 🔒

Led the design of a GenAI-powered travel planner, personalizing the guest experience by automating itinerary creation based on individual preferences.

COMING SOON

LOYALTY & WEB

40% YOY GROWTH IN ENROLLMENTS + 1.5M REWARDS REDEEMED IN THE FIRST YEAR

Redesigning Loyalty for Millions

Redesigning Loyalty for Millions

Redesigning Loyalty for Millions

Crafted key UX and UI enhancements across the IHG One Rewards ecosystem, focusing on both member experience and business value delivery.

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